Terms of Service (VoiseAi)

Effective date: November 10, 2025
Last updated: November 10, 2025

These Terms of Service (“Terms”) govern your access to and use of VoiseAi’s Services. By creating an account, clicking accept, or using the Services, you agree to these Terms.

1) Accounts & eligibility

You must be a business user with authority to bind your organization.

Provide accurate registration information and keep credentials confidential. You’re responsible for activity under your account.

2) Service scope

We provide AI-driven communication and marketing automation tools (voice/SMS/email/social), CRM and workflow tools, and integrations with third-party services (e.g., Twilio, Meta, Google, OpenAI, and Go HighLevel).

We may modify features, add new ones, or discontinue components with reasonable notice where practicable.

3) Your responsibilities

Compliance: You will use the Services in accordance with all applicable laws (including TCPA/CASL, CAN-SPAM, GDPR/UK GDPR, ePrivacy, CCPA/CPRA, state telemarketing rules, call-recording/consent laws, Do-Not-Call lists).

Content & Contacts: You represent you have the rights and lawful basis to upload and message your contacts. You control contact lists, scripts, and templates.

Prohibited uses: No spamming, harassment, illegal, harmful, infringing, misleading, or deceptive activity; no security testing without permission; no reverse engineering (except to the extent permitted by law); no interfering with networks or Service operation; no child exploitation, hate, or extremist content.

Telecom rules: You will honor opt-outs and consent requirements, maintain suppression lists, and configure campaigns to respect local sending windows and rate limits.

4) Third-party services

The Services interoperate with third parties. We do not control third-party terms, availability, or performance. Your use of third-party services (e.g., carriers, social platforms, AI APIs, payment processors) is subject to their terms and policies.

5) Data; DPA

Controller vs. Processor: As between you and us, you are the controller of your contact/lead data. We act as a processor (or service provider under CCPA) for that data.

DPA: Our Data Processing Addendum forms part of these Terms where required and governs processing, subprocessing, and international transfers.

Usage Data: We may process aggregated/anonymous usage metrics to improve the Services, provided they do not identify you or your contacts.

6) Acceptable use & fair usage

To maintain platform health, we may apply reasonable usage thresholds (e.g., concurrent calls, SMS throughput) and anti-abuse measures. If your usage risks network integrity or violates law, we may throttle, suspend, or terminate access (with notice where feasible).

7) Fees & payment

Fees are as shown at signup or in your order form; telecom and API pass-through fees may apply.

Charges are due per the billing cycle; late amounts may accrue interest and/or lead to suspension.

All fees are exclusive of taxes; you’re responsible for applicable taxes.

8) Intellectual property

We and our licensors own the Services, software, and documentation. No rights are granted except as expressly set out in these Terms.

You grant us a non-exclusive license to use Your Content solely to provide the Services and as otherwise permitted herein.

9) Confidentiality

Each party may access the other’s confidential information. The receiving party will use it only to perform under these Terms and protect it with reasonable care. Exclusions include information that is public, received lawfully from a third party, or independently developed.

10) Warranties & disclaimers

You warrant you have all necessary rights and consents for your data and campaign activity.

THE SERVICES ARE PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or specific outcomes.

11) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS/REVENUE/GOODWILL.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR INDEMNITY, OR INFRINGEMENT/MISUSE OF OUR IP, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNTS PAID OR PAYABLE TO US BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

12) Indemnification

You will defend and indemnify VoiseAi and its affiliates against claims, damages, and costs arising from (a) Your Content, (b) your use of the Services in violation of law or these Terms, or (c) your third-party integrations and instructions.

13) Suspension & termination

We may suspend or terminate access for breach, legal risk, nonpayment, abuse, or risk to platform integrity. You may terminate at any time as provided in your plan/order. Upon termination, your right to access the Services ceases, but sections intended to survive will survive (fees due, IP, confidentiality, disclaimers, limits, indemnities).

14) Changes to the Services or Terms

We may update the Services and these Terms. For material changes, we’ll provide reasonable notice (email or in-app). Continued use after the effective date constitutes acceptance.

15) Governing law; venue

These Terms are governed by the laws of the State of Tennessee and applicable federal law, without regard to conflict-of-law rules. Exclusive jurisdiction and venue lie in the state or federal courts located in Hamilton County, Tennessee.

16) Export & sanctions

You will comply with U.S. export control and sanctions laws and will not use the Services in restricted jurisdictions or for prohibited end uses.

17) Notices

Legal notices should be sent to: [email protected]. We may provide operational notices via email or within the Service.

18) Entire agreement

These Terms, the Order/Plan, and any referenced policies (including the Privacy Policy and DPA) are the entire agreement and supersede prior proposals or understandings.