Privacy Policy

1. Introduction
Welcome to VoiseAI. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how VoiseAI (“we,” “us,” or “our”) collects, uses, and safeguards your information when you visit our website at https://voiseai.com or engage with our services. By using our site, you agree to the practices described in this policy.

2. Contact Details
Full name of legal entity: VoiseAI
Email: [email protected]
Postal address: 808 Chestnut St #1058, Chattanooga, TN 37402

3. What Information We Collect
We collect information you provide directly to us and information gathered automatically when you interact with our website or services. This includes:

• Identity & Contact Data: First name, last name, email address, phone number (including mobile number), business name, and job title — collected when you fill out forms, book a demo, or contact us.
• Communication Data: Records of messages, emails, and SMS exchanges between you and VoiseAI.
• Usage & Technical Data: Information about your device, IP address, browser type and version, time zone, pages visited, and how you interact with our website.
• Marketing & Preferences: Your preferences for receiving communications from us and your communication preferences.

4. How We Use Your Data
We use the information we collect for the following purposes:

• To provide, operate, and improve our AI-powered services
• To respond to your inquiries and provide customer support
• To send you appointment reminders, service updates, and follow-up communications
• To send marketing and promotional communications (only where you have opted in)
• To comply with legal obligations and enforce our Terms of Service
• To analyze site usage and improve the user experience
• To prevent fraud and protect the security of our platform

We will only use your personal data when the law allows us to, including where you have given explicit consent, where it is necessary to fulfill a contract, or where we have a legitimate business interest.

5. SMS Opt-In & Messaging
By providing your mobile phone number and checking the opt-in box on any of our forms, you expressly consent to receive SMS text messages from VoiseAI. These messages may include appointment reminders, follow-ups, service notifications, and promotional offers.

• Consent: Your mobile number is collected solely on the basis of your explicit opt-in consent. We do not send SMS messages to individuals who have not opted in.
• Opt-Out: Reply STOP to any SMS to unsubscribe immediately. Reply HELP for support information.
• Rates: Message and data rates may apply depending on your mobile carrier plan.
• No Sharing: We do not sell, share, or rent your mobile phone number or SMS consent data to third parties for their marketing purposes.

6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how visitors use our site.

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized where possible.
• Marketing & Retargeting Cookies: Used to deliver relevant advertising and track campaign performance. These may include pixels from platforms such as Facebook, Google Ads, or similar services.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect site functionality.

7. Data Security & Handling
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it, including:

• Encrypted data transmission via SSL/TLS
• Access controls limiting personnel who can view personal data
• Secure data storage with leading cloud infrastructure providers
• Regular review of data collection and storage practices

While we take every precaution to protect your information, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or reply STOP to any SMS.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Restrict Processing: Request that we limit the use of your data in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within 30 days.

9. Mobile Information Sharing
We are committed to protecting the privacy of your mobile contact information. The following policy governs how we handle mobile data:

• Your mobile phone number and SMS opt-in consent will not be sold, shared, or rented to third parties or affiliates for marketing purposes.
• Mobile data may be shared with our SMS platform provider (e.g., a CRM or messaging service) solely to facilitate message delivery and is governed by that provider's data processing agreements.
• We may share mobile data with law enforcement or regulatory authorities if required by law or to protect the rights and safety of VoiseAI or others.
• All third-party service providers who access mobile data on our behalf are contractually obligated to protect it and use it only for the purposes specified by VoiseAI.